Frequently Asked Questions:
Q: What insurance companies work with Hill Country Customs?
A: We work with any and all insurance companies
We are on the direct repair program with USAA, Allstate, Germania, and MetLife.
Q: Are the estimates free?
A: Collision estimates are free for all insurance companies.
Q: Does Hill Country Customs, Inc. offer Rental Cars?
A: We don't but we work with Enterprise and Hertz and they are set up to be able to pick you up from our location to take you to their office. Once we are completed with your vehicle you can leave the rental car here and they will pick it up from us.
(830) 620-9038 New Braunfels I35
(830) 438-8034 Spring Branch
Q: Do I owe my Deductible?
A: Deductibles are your agreed balance due to the shop upon completion of your repair. The deductible is deducted from the amount your insurance company owes for the repair.
Q: What if hidden damages are found?
A: This is one important reason we need to know if you are dealing with an insurance company up front. That way we know exactly how much was missed on the initial estimate.
Once a teardown is completed then we will contact the insurance company directly for additional approval.
Once approved we will notify you with a new completion date.